Terms & Conditions
These Terms & Conditions (the "Terms") are a legal agreement between you and Devroq Apps LLC ("Devroq", "we", "us", or "our"), 15 Cutter Mill Rd, Unit 556, Great Neck, NY 11021, United States, governing your use of the HideNow VPN mobile application and related services (together, the "Service"). By downloading, installing, or using the Service you agree to these Terms. If you do not agree, do not use the Service.
1. The Service
HideNow VPN provides an encrypted virtual private network (VPN) connection that routes your internet traffic through our servers, along with related privacy features such as ad and tracker blocking and email data-breach checks. Feature availability may vary by subscription plan and may change over time as we improve the Service.
2. Eligibility
You must be at least 18 years old to purchase a subscription, and at least 16 years old to use the Service. By using the Service you represent that you meet these requirements and that your use of a VPN is lawful in the place where you use it.
3. Your Account
An anonymous account is created automatically on your device when you first use the App. You are responsible for the activity that occurs through your device and account. You may delete your account at any time in the App settings.
4. Subscriptions, Trials, and Billing
- Auto-renewal. Paid features are offered as auto-renewable subscriptions billed to your Apple ID. The price and billing period are shown in the App before purchase. Your subscription renews automatically unless you cancel at least 24 hours before the end of the current period.
- Free trial. Where offered, a free trial provides full access for the stated period. If you do not cancel at least 24 hours before the trial ends, the paid subscription starts automatically. Any unused portion of a trial is forfeited when you purchase a subscription.
- Cancellation. You can manage or cancel your subscription in your device's Apple ID settings (Settings → your name → Subscriptions). Deleting the App does not cancel a subscription.
- Refunds. Payments are processed by Apple, and refund requests are handled by Apple under its policies. You can request a refund at reportaproblem.apple.com.
- Price changes. If we change subscription prices, the change will apply to renewals after reasonable advance notice, and you will have the opportunity to cancel before it takes effect.
5. Acceptable Use
You agree to use the Service only for lawful purposes. You must not use the Service to:
- violate any applicable law or regulation, or infringe the rights of others;
- send spam or unsolicited communications, or distribute malware;
- gain or attempt to gain unauthorized access to systems, accounts, or networks;
- engage in fraud, harassment, or the distribution of unlawful content, including any content that exploits or endangers minors;
- interfere with or disrupt the Service, probe or scan its infrastructure, or attempt to reverse engineer the App except where permitted by law;
- resell, rent, or provide the Service to third parties as a commercial offering without our written consent.
We may suspend or terminate access for violations of this section. Because of our no-logs design we do not monitor your browsing activity; action under this section is typically based on abuse reports, network-level indicators, or legal notices.
6. Fair Use and Device Limits
Your subscription is for personal use. Where a limit on the number of simultaneously registered devices applies to your plan, that limit is shown in the App and in the plan description at the time of purchase. You can manage your registered devices in the App.
Our network is shared, so we ask that you use it reasonably. We may take proportionate action if your usage endangers network stability or the experience of other users — for example, sustained automated traffic at a scale far beyond normal personal use, operating public-facing servers over the VPN, or sharing an account beyond the device limit. Available measures include:
- notifying you and asking you to correct the issue;
- temporary rate limiting or restricting access to specific servers or features;
- enforcing the registered-device limit;
- suspending or terminating the account for repeated or serious cases.
Consistent with our no-logs design, we do not inspect your traffic or keep browsing histories to enforce this section. We rely on device-registration status, aggregate network indicators, infrastructure-impact signals, and abuse reports from third parties.
Appeals. If you believe a measure was applied to your account in error, write to contact@devroqapps.com and we will review it and get back to you. Action under this section does not by itself entitle you to a refund; refunds are handled by Apple as described in Section 4.
7. Privacy
Our Privacy Policy describes what information we collect and how we use it, including our no-logs commitment. The Privacy Policy is part of these Terms.
8. Intellectual Property
The Service, including the App, its design, software, and trademarks, is owned by Devroq or its licensors and is protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the App on Apple devices that you own or control, for personal, non-commercial use, in accordance with these Terms and Apple's usage rules. Open-source components included in the App are licensed under their respective licenses, listed in the App.
9. Feedback and Submissions
If you send us feedback, suggestions, feature requests, bug reports, or other materials about the Service ("Submissions"), you grant us a perpetual, worldwide, irrevocable, transferable, sublicensable, royalty-free license to use, modify, reproduce, publish, and create derivative works from those Submissions for any purpose, without compensation or attribution to you.
You represent that you own or control the rights to your Submissions. Submissions are not treated as confidential, so please do not send us information you consider secret. This section does not apply to personal data contained in your Submissions, which we handle under the Privacy Policy, and it does not affect your ownership of content you process through the VPN.
10. Service Availability and Changes
We aim to keep the Service available and fast, but we do not guarantee uninterrupted or error-free operation. Server locations, speeds, and features may change, and temporary interruptions may occur due to maintenance, network conditions, or events outside our control. We may modify or discontinue parts of the Service, and will provide reasonable notice of material changes where practicable.
11. Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY SPECIFIC CONTENT OR SERVICE WILL BE ACCESSIBLE THROUGH THE VPN. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
12. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, DEVROQ AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE CLAIM AROSE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS OF LIABILITY, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.
13. Indemnification
You agree to indemnify and hold harmless Devroq from claims, damages, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms or your unlawful use of the Service.
14. Termination
You may stop using the Service at any time. We may suspend or terminate your access if you materially breach these Terms or where required by law. Sections that by their nature should survive termination (including Sections 8, 9, 11, 12, 13, 15, and 16) survive.
15. Governing Law and Disputes
These Terms are governed by the laws of the State of New York, USA, without regard to its conflict-of-law rules. Any dispute arising out of or relating to these Terms or the Service will be resolved in the state or federal courts located in New York, and you consent to their jurisdiction. Nothing in this section limits any rights you may have under mandatory consumer-protection laws of your place of residence.
16. Time Limit for Claims
Any claim arising out of or relating to these Terms or the Service must be brought within one (1) year after the claim arose, or it is permanently barred — except where a longer period is required by mandatory law in your place of residence, in which case that longer period applies.
17. Apple App Store Terms
These Terms are between you and Devroq only, not with Apple Inc. ("Apple"). Apple is not responsible for the Service or its content, has no obligation to provide maintenance or support, and is not responsible for addressing any claims relating to the Service, including product-liability, legal-compliance, or IP-infringement claims. Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you. Your use of the App must also comply with the Apple Media Services Terms and Conditions.
18. Changes to These Terms
We may update these Terms from time to time. If we make material changes, we will notify you in the App or by other reasonable means before they take effect. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
19. Contact
Devroq Apps LLC
15 Cutter Mill Rd, Unit 556
Great Neck, NY 11021, United States
contact@devroqapps.com